DUE TO COVID-19 DELAYS IN SHIPPING VIA USPS ARE TAKING LONGER THAN USUAL LINK TO USPS SITE: https://faq.usps.com/s/article/USPS-Coronavirus-Updates-Expected-Delivery-Changes

Shipment Processing Time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days.

Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Some items may be shipped in separate packaging.

Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 48 hours.

Shipping charges for your order will be calculated and displayed at checkout.

Overnight delivery is only available for orders with delivery addresses within the continental United States.

Shipments to P.O Boxes

Eat.Read.Love ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO

Damages
Eat.Read.Love is not liable for any products damaged or lost during shipping. If you received your order damaged, we will assist you in contacting the shipping carrier to file a claim.Please save all packaging materials and damaged goods before filing a claim.

Incorrect or Incomplete Addresses

If you provide an inaccurate or incomplete address which results in the package being returned to us, a new shipping & handling fee may be charged for the package to be re-sent. If you ask that your order is refunded rather than re-sent, the refund will not include the cost of shipping and handling.

Thank you for your purchase and we hope you are enjoying every moment of your new items.

Please let us know within 30 days if you are not completely satisfied with any of your items.

All items that shall be returned must be in their original, new and unused condition with all original tags and packaging.

Return Process

To return an item please email customer care contactsupport@salbiadora.com you will then receive an RMA Number. Once you receive an RMA Number and pre-paid return shipping label. Please follow the instructions in the email to securely return your item to:

Eat.Read.Love.

Atten: RMA Department 

12328 Ventura Blvd, Studio City, CA 91604

Refunds

After your item is received by our RMA Department we will inspect the item before issuing a store credit. Please allow 7-10 business days to get your account credit. 

We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and you will get a discount code equivalent to the amount of the returned items. Shipping cost is non-refundable.

Stones, crystals, or any item containing crystals or refunds are not eligible for refund. Crystals are non-usable after it is touched by someone. In place of a refund, E.R.L. will issue a store credit. 

Please Note: Any items returned without an authorized RMA Number will automatically be subject to a 20% re-stocking fee. Any items returned beyond the 30-day window will not get a refund. 

We will notify you by email once your return is received and processed.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contactsupport@salbiadora.com.

Refunds on Digital Items

Digital items that have been streamed are non-refundable under any circumstance. 

Non-Refundable Items

• Personalized Items (including Personal Reads even before the service is rendered)
• Customized Items
• Limited Edition Items
• Webinars unless E.R.L. cancels or is unable to deliver the webinar

For defective or damaged items, please immediately email customer care at contactsupport@eatreadlove.me

-If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.