Thank you for your purchase and we hope you are enjoying every moment of your new items.
Please let us know within 30 days if you are not completely satisfied with any of your items.
All items that shall be returned must be in their original, new and unused condition with all original tags and packaging.
To return an item please email customer care firstname.lastname@example.org you will then receive an RMA Number. Once you receive an RMA Number and pre-paid return shipping label. Please follow the instructions in the email to securely return your item to:
Atten: RMA Department
12655 W Jefferson Blvd.
Los Angeles CA, 90066
After your item is received by our RMA Department we will inspect the item before issuing a refund or exchange. Please allow 7-10 business days for all refunds to appear in your account.
We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Please Note: Any items returned without an authorized RMA Number will automatically be subject to a 20% re-stocking fee. Any items returned beyond the 30-day window will be charged a 25% re-stocking fee.
We will notify you by email once your return is received and processed.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Refunds on Digital Items
Digital items that have been streamed are non-refundable under any circumstance.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift-giver.
For defective or damaged items, please immediately email customer care at firstname.lastname@example.org
-If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.